Many monitored home security systems include a police response feature. Your home security system won’t directly contact the police any time a sensor triggers. The process is a bit more complex than that.
First, the triggered sensor will alert your alarm control panel. Usually, the control panel will wait 30 to 60 seconds before notifying the alarm company of an intrusion, giving you time to disarm the system if you accidentally tripped it. Read more about security system response times.
When the monitoring center receives an alert, an operator will respond based on the company’s protocol. Some companies will first contact the residence to confirm there’s an emergency and check if any other sensors were triggered. If the monitoring representative can’t connect with the home or account holder, they will then notify the police department. Other companies don’t wait to contact the authorities—representatives will simultaneously alert the residence and the police.
From there, a police officer will check on the property. Depending on the department’s protocols, alarm circumstances, and call volume, the dispatched unit may drive by or investigate your home and property to address the reason for the alarm. If your municipality requires an alarm permit, the police may also try to contact you to confirm the alarm.